Privacy Policy
OFF LIVE PTE. LTD. (“Company”) takes the protection of users' personal information seriously. This policy explains what personal information is collected, used, and stored when using luluco (“App”).
1. Personal Information Collected
The following information may be collected when using the App:
- Child profile: name, gender, date of birth
- Push notification tokens
- Subscription and payment information: payment history linked to Apple ID or Google account
2. Purpose of Use
- Providing personalized services for children
- Subscription and payment verification
- Sending notifications to parents
- Customer support
3. Storage and Protection
- All data is securely stored in Firebase Firestore (Google Cloud, Singapore region).
- Appropriate security measures are in place to prevent unauthorized access or data breaches.
4. Sharing of Personal Information
- The Company does not sell or rent personal information.
- Information may only be shared in the following cases:
- Apple / Google (for payment processing)
- Service providers (Firebase) — limited to app operation purposes
5. Parental Rights
- Parents or legal guardians may request deletion of their child's personal information at any time.
- Requests can be made to hello@off.live.
6. Children's Privacy Protection
- This App is designed for children but requires parental supervision.
- We comply with COPPA (Children's Online Privacy Protection Act) and related laws.
7. Retention Period
- Personal information is retained only for the period necessary to provide the service.
- Upon subscription cancellation or deletion request, related information will be deleted or anonymized.
8. Policy Changes
- This Privacy Policy may be updated, and significant changes will be communicated through the App or email.
9. Contact
- Privacy inquiries: hello@luluco.co